Privacy Policy

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K13 Networks LLC ("K13 Networks," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, use our services (including managed IT, cybersecurity, technical support, networking, and related solutions), or interact with us as a customer.

We do not sell your personal information to third parties. We also do not share your personal information with third parties for their marketing or advertising purposes.

We may collect the following types of information:

• Personal Information you provide directly: Name, email address, phone number, company name, billing address, payment information, and any other details you submit via contact forms, service agreements, support tickets, or accounts.
• Service-Related Data: Information about your IT systems, devices, networks, logs, or configurations necessary to deliver managed services, cybersecurity monitoring, or technical support.
• Usage and Technical Data: IP address, browser type, device information, access times, and pages viewed (automatically collected via cookies and similar technologies).
• Communications: Records of emails, calls, chats, or support interactions with our team.

We do not knowingly collect personal information from children under 13.

We use the collected information to:

• Provide, maintain, and improve our managed IT, cybersecurity, and support services.
• Process payments and manage customer accounts.
• Communicate with you about services, updates, support, or important notices.
• Ensure network security, troubleshoot issues, and protect against threats.
• Comply with legal obligations and enforce our agreements.
• Analyze usage trends to enhance our offerings (in aggregated, non-identifiable form where possible).

We do not sell your personal data. We may share information only in these limited situations:

• With trusted service providers (e.g., payment processors, hosting providers, or subcontractors) who assist us in operating our business and are contractually obligated to protect your data.
• To comply with applicable laws, court orders, or government requests.
• In connection with a business transfer (merger, acquisition, or sale of assets), with appropriate safeguards.
• To protect the rights, property, or safety of K13 Networks, our customers, or the public.

Any third-party service providers act only on our behalf and do not use your data for their own purposes.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, or enforce agreements. Service-related data is typically retained according to our service agreements.

Depending on your location, you may have rights such as:

• Accessing, correcting, or deleting your personal information.
• Opting out of certain processing (e.g., marketing communications).
• Data portability (in some jurisdictions).

To exercise these rights, contact us using the details below. We will respond within applicable legal timeframes. California residents may also have additional rights under the CCPA/CPRA (we do not sell or share data, so no opt-out for sale is needed).

Our website uses cookies and similar technologies for functionality, analytics, and security. You can manage cookie preferences through your browser settings. We do not use tracking for cross-site advertising.

If you are located outside the United States, your data may be transferred to and processed in the U.S. We take steps to ensure appropriate safeguards are in place.

We may update this policy from time to time. We will notify you of material changes by posting the new policy on our website and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us If you have any questions about these Terms, please contact us:

K13 Networks LLC 

Email: pay@k13networks.com 

Phone: (336) 810-0204